Order cancellations and returns
By law, the customer is entitled to cancel an order according to Consumer Protection Law 5741-1981. Orders can be cancelled within 14 days of receipt of the product or as per the date listed in the disclosure contract, whichever is later, by notifying the company in writing.
The product must be returned unused in its original packaging.
The company will refund the customer the full amount paid for the product within 14 days of receipt of the returned product unused in its original packaging. Payment will only be refunded to the credit card used for the purchase.
The company reserves the right to refuse to take online orders placed by customers who have abused the company’s return policy.
The company is entitled to cancel an order in the following circumstances:
- If the customer acted in opposition to the instructions laid out in this policy
- If the customer deliberately submitted false details
- If the customer used services on the site for purposes against Israeli law or in order to facilitate, aid, or advance illegal activity
- If the customer owes the company money and did not pay off the debt by the due date
- If the customer’s credit card is blocked or restricted in any way
- If the order cannot be delivered to the address stated in the order
- If products are unavailable
- If there is an obvious typing error in the product price or description
- If there is a communication mishap or a technical problem impeding proper use of the site
- If there are extraordinary circumstances, war, terror, or any other circumstance that may hinder sale processing
- In case of double orders
In the event of incompatibility between the product and its description as conveyed to the customer at the time of purchase, the customer is entitled to a suitable replacement at no cost. The customer waives this right if they do not notify the company within one month of having discovered the incompatibility. The company will bear responsibility when incompatibility is disclosed within two years of receipt of product. The company will not bear responsibility for the disclosed incompatibility two years after receipt of product.
In case of cancellation due to incompatibility, the aforementioned details about order cancellation and product return will apply.